General Conditions of Use
Effective date: July 1, 2024
1. General information
2. Definitions
- « Expert » means the person who offers Services on the Platform.
- « Client » means the person who creates an account on the Platform in order to benefit from the Services offered by the Experts.
- « User » , including the terms « You » and « Yours », means any person, Expert or Client, who creates an account on the Platform and/or registers on one or more of the Platform’s information channels in order to benefit from or provide Services.
- « Service » or « Consultation » means the session during which the Expert provides personalized advice to the Client.
- « Platform » or « Site » refers indistinctly to the internet platform and/or application made available, published and operated by the Company enabling the provision of the Services.
3. Preamble
The Company operates the Platform in the form of a website accessible at the address https://www.entourage.africa, with a view to providing services for informational and educational purposes.
This Platform offers a connection, for the provision of consultancy services, between:
- The Experts, as independent professionals; and
- The Customers, as principals;
Experts and Clients also jointly referred to as « Users ».
These Terms and Conditions govern the terms of use of the Platform and the rights and obligations of Users. Any access to or use of the Platform implies unreserved acceptance of and compliance with all of the Terms and Conditions. Consequently, the User hereby declares that they have read and accepted these Terms and Conditions prior to any use of the Platform and the provision of the Services.
These T&Cs are supplemented, in the relationship between the Company and the Expert, by General Conditions (« GC ») overning the relationship between the Company and any Expert. In the event of a contradiction between the T&Cs and the GC, the GC shall prevail over the T&Cs.
4. Registration on the Platform
To access the services offered by the Platform, the User must create an account by registering on the Platform. The User, if a natural person, must be at least eighteen (18) years of age and legally capable of entering into a contract and using the Platform in accordance with these T&Cs.
The User is required to provide accurate information which he undertakes to update without delay in the event of any modification.
The User must also provide the Company with any document relating to his/her identification or his/her situation with regard to the legal obligations in force, upon simple request from the Company and within forty (48) hours of the Company’s request.
Access to the account created for the User is protected by a username and password for personal use, which the User undertakes to keep strictly confidential and not to disclose to anyone. The User is solely responsible for any use made of these two pieces of information and is the sole guarantor of their confidentiality.
The User shall be held solely responsible for any use of his or her account. The Company reserves the right to refuse any registration on the Platform or to suspend any use of a User’s account upon simple electronic notification from the User and without obligation to provide reasons.
5. Description of the Services and operation of the Platform
Once registered on the Platform, the User can access the services offered by the Company. Here is a detailed overview of the process and the services available:
- Access to the Expert Catalog: Users have access to a complete catalog of registered Experts, including detailed profiles of Experts whose identity has been verified and validated by the Company. This catalog is accessible on the Platform and may become chargeable depending on the evolution of the Company’s services.
- Expert Search Assistance Tools: The Platform offers tools to help Users search for and identify the Expert best suited to their needs, including navigation filters, a search bar and an AI chatbot.
- Complete Expert Information: Once an Expert has been identified, the User can view their complete profile, including their identity information, professional background, areas of expertise, motivations, languages spoken, schedule, and rates.
- Connection with the Expert: The Platform facilitates the connection between the Expert and the User exclusively during the booking process.
- Booking and Payment of the Consultation: The User may book a session with the Expert by selecting a slot in their calendar and paying for the Consultation in advance. The Expert and the Company reserve the right to accept or decline the Consultation request. Consultations must be booked with a minimum of forty-eight (48) hours’ notice. Once accepted, the Expert must respect the appointment and be punctual. In the event of unavailability, the Expert must propose a new slot. If the Client arrives more than 10 minutes late, the Expert may disconnect, and the Consultation may be billed.
- Sending Questions to the Expert: When paying for the Consultation, the User has the option to send their questions to the Expert. It is important to note that the hourly rates and availability of the Experts are provided for informational purposes only and may be changed without notice, without this resulting in any prejudice or compensation.
- Consultation Confirmation and Reminders: After payment, the User becomes a Client of the Platform. The Client and the Expert receive email notifications containing logistical information for organizing the online session. Email reminders are sent two days and one hour before the session.
- Session Day: On the day of the session, the Client and Expert connect for a video call following the instructions provided by email. The Expert answers the Client’s questions. At the end of the session, both parties are invited to rate the experience, and this rating is displayed on the Expert’s profile.
This process ensures smooth and efficient interaction between Users and Experts, while ensuring transparent and professional management of Consultations.
6. Access to the Platform
7. Fees and Regulations
The Expert will receive, for the perfect and complete provision of the Services, remuneration in the form of a commission paid in accordance with the terms and conditions set out in the General Terms and Conditions.
In order to benefit from the Consultations, the User will pay, via the Platform and the Company, the amount defined on the basis of the hourly rate of the Expert consulted, as it appears on his online profile (« Consultation Fees »). This payment will be made when booking the Consultation from the Expert’s calendar.
The Client will not pay any other additional fees to the Expert for the performance of the Services.
Customers are advised that all fees due must be paid. No fees will be refunded for any reason whatsoever.
8. Commitments
The User agrees to access and use the Platform in accordance with the laws and regulations in force and in accordance with the provisions of these T&Cs. The User agrees in particular to:
(1) Meet all legal and regulatory obligations: the User, in particular when he is an Expert, undertakes to complete all declarations and formalities necessary for his activity, the performance of the Services and the use of the Platform in legal, social, administrative and fiscal matters in particular. Upon simple request, the User undertakes to provide any document proving that he fulfills all the obligations set out above.
(2) not to circumvent the connection offered by the Platform. The User is prohibited from publishing or communicating any information allowing another User to contact him directly without going through the Platform or the Company. In particular, this provision applies to any communication of an email address or telephone number likely to establish direct contact between two Users without going through the Platform or the Company.
(3) Use the Platform fairly. The User is prohibited from using the content of the Platform to implement any commercial promotional action on its behalf or that of a third party other than for Consultations or any other services provided via the Platform. The User is also prohibited from creating commercial canvassing databases, or from using the information collected on the Platform to carry out studies or recruitment actions not authorized by the Company.
9. User Responsibility
The User is solely responsible for the information and content that he/she distributes via the Platform, to the extent that the Company does not control these elements before posting them online.
The User is solely responsible for the consequences and damages resulting from the communication of inaccurate or misleading information or content.
The User is solely responsible for the description of his profile and the execution of the Services; the Company only acts to put Experts and Clients in contact.
The User expressly prohibits himself from publishing any content likely to harm the rights, reputation and image of the Platform and, in general, any content that would violate the laws and regulations in force.
The User also undertakes not to publish any content that is offensive, defamatory, denigrating, slanderous, racist, xenophobic, contrary to morality and good customs, that undermines public order or the rights of third parties, that may harm the rights, reputation and image of the Company and, more generally, the content of which would violate the law and/or regulations, in particular criminal law.
10. Liability of the Company
The Company makes its best efforts to ensure access and operation of the Platform 24 hours a day, 7 days a week. However, the Company cannot exclude the interruption or malfunction of the Platform, for reasons beyond its control.
The Company cannot be held responsible for any interruption or malfunction of the Platform, whether voluntary or not, and for the potential consequences for Users.
The Company shall not be held liable for any erroneous, inaccurate, or misleading information posted by Users on the Platform. The Platform serves as an intermediary between Clients and Experts; therefore, the Company shall not be held liable for any problems that may arise as a result of such contact.
The User releases the Company from any liability for any direct or indirect consequences resulting directly or indirectly from the performance of the Services.
The Company and the Users are independent parties, each acting in their own name and on their own behalf. The Services are performed independently via the Platform, and, as such, the Expert, like the Client, is simply a User of the Platform. The Company does not enter into any contract in the name and/or on behalf of a User. Consequently, the Company cannot under any circumstances be considered, in particular, as an employee/employer, agent, or principal of a User. The Experts decide, at their sole discretion, which requests to respond to and how to interact with Clients. The Company is not involved in the performance of the Services and therefore the exchanges between Experts and Clients. The Company shall not be liable in any way for the acts or omissions of the Experts, the content and quality of the Services, or the ability of the Experts to meet the needs of the Clients.
In any event, the Company’s total liability is limited to the amount of ten thousand euros (€10,000).
11. Personal data and GDPR
12. Cookies
13. Intellectual Property of the Platform
The Platform and each of its component elements together constitute a work protected by the laws in force on intellectual property, of which Entourage is the owner or legitimately holds all rights of use. As such, all trademarks, distinctive brand elements, domain names, photographs, texts, comments, illustrations, images, animated or not, video sequences, sounds, as well as all computer elements that could be used to operate the
Platform and more generally all elements reproduced or used on the Platform are protected by the laws in force under the title of property
intellectual property. They are the full and entire property of the Company and/or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the Company, is strictly prohibited. The fact that the Company does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.
14. Intellectual property of published content
Any User who publishes content elements (text, images, comments, etc.) on the Platform retains full ownership of everything they publish.
However, by communicating content through the Platform, the User expressly authorizes the Company to use, distribute, host, store, reproduce, communicate, publish, modify, adapt, translate and display all or part of this content on the Platform, social networks or on any other media, by any means, at
for the purposes of operating, improving, promoting, marketing, advertising its services and the Platform or for the purposes of establishing partnerships. This authorization is valid worldwide, until the User revokes it in writing.
The User acknowledges that any use of its content made by the Company prior to any revocation of authorization cannot be called into question.
15. Assignment and subcontracting
16. Force majeure
17. Links to other sites – Cookies – Newsletter – Communication
The Platform may contain links to third-party websites. The linked sites are not under the control of the Company, which is not responsible for their content, nor in the event of any technical problems and/or security breaches resulting from a hyperlink placed with or without the Company’s express consent.
It is the User’s responsibility to carry out all necessary or appropriate checks before carrying out any transaction with any of these third parties.
When consulting the Platform, information may be recorded in « cookies » files installed on the User’s computer, tablet or mobile phone.
By using the Platform or communicating with the Company, by any means (e-mail, text message, calls, video calls and notifications), the User consents to receive communications from the Company and its partners, including coupons, special offers. The User may revoke his consent by written notification to the Company at the following email address: hello@entourage.africa.
18. Confidentiality
19. Duration, termination and sanctions
These T&Cs are concluded for an indefinite period from their acceptance by the User, by any means whatsoever.
In the event that the User does not comply with all or part of the T&Cs or, more broadly, the laws and regulations in force, the Company reserves the right to temporarily suspend or close the User’s account, automatically and automatically, and to refuse, in the future, access to all or part of the Platform and the Services, without prejudice to any possible damages that the Company may be entitled to claim.
In the event that one of the clauses of the T&Cs is declared null and void by a change in legislation, regulation or by a court decision, the validity of these T&Cs will not be affected. If the Company does not exercise the rights granted to it under the texts or the T&Cs, this does not constitute a waiver of its rights.
In any event, the T&Cs may be terminated by the Company or the User at any time, by email with acknowledgment of receipt, subject to thirty (30) calendar days’ notice.
Termination must be notified by the User to the Company at the following email address: hello@entourage.africa
Termination must be notified by the Company to the User at the contact email address provided when registering on the Platform.
20. Waiver
21. Modification of the T&Cs
The Company reserves the right to modify all or part of these T&Cs. In the event of a modification, the Company will inform Users by any means at its disposal.
The User will have a period of forty-eight (48) hours from the date of notification to express any disagreement with the new provisions of the T&Cs by any means. If the User fails to notify the disagreement within the time limits specified above, the User will be deemed to have accepted the changes made to the T&Cs.
