Frequently Asked Questions

Frequently Asked Questions

Entourage enables professionals to book one-to-one video consultations with leading experts in Africa for personalized advice. These sessions enable professionals to ask specific questions about the challenges they face in developing their careers, businesses or expertise. Entourage sessions are not general coaching or mentoring sessions: they are micro-consultations designed to provide practical answers and feedback from those who have faced similar challenges, helping you to make informed decisions.

At Entourage, applicability is key: our experts provide concrete advice based on their vast experience and, above all, advice that’s easy to put into practice, rather than giving generic advice that you can find on the internet!

Entourage simplifies the process of booking quality experts in Africa for personalized video consultations:

(1) Discover the experts on our platform to check their availability.

(2) Choose a time slot that suits you and pay for your session.

(3) When the time comes, you and the expert receive reminders to join the video call. Connect, interact with the expert, ask questions and receive valuable advice. You’ll be amazed at what you can achieve in such a short time!

Depending on the expert’s availability and your choice, sessions can last from 15 minutes to 1 hour.

Many support Entourage’s mission: to offer every professional access to quality experts in Africa, so that together we can build a better future for the continent. They also enjoy contributing to the development of their community and helping others on their journey. However, their busy schedules make it difficult to manage the many requests for advice they receive. With Entourage, they have an easy-to-use platform that enables them to efficiently manage this daily flow of requests, connect with like-minded people, while being fairly compensated for their time. Some of our experts even choose to donate part or all of their income to a charity of their choice.

When an expert has no more available slots, you will need to wait until they open new sessions the following month.
You can join their waiting list to be among the first notified as soon as new time slots are published.

You are encouraged to ask our experts about their experiences and achievements.
Many of them also describe their areas of expertise and how they can help you on their profile page. However, please note that experts are not required to share their contact details or networks with you, and direct solicitation is prohibited. The expert may choose to connect you with others based on the relevance of the session.

Yes, you can reschedule your session up to 48 hours before the scheduled time.
However, for cancellations or rescheduling made within 48 hours of the session, a fee will be applied to compensate the expert for the last-minute change. All cancellations or rescheduling must be handled through our platform.

Absolutely! Professionals from around the world can connect with leading experts in Africa through our service.
We accept payments in USD via credit card, securely processed through our partners Stripe and PayPal. Payments can also be made via Mobile Money.

All times displayed on our platform are based on your computer’s time zone.
For example, if you are in West Africa, the times will be shown in WAT, and if you are in Paris, they will be shown in CET.

(Ethical and Professional Charter for Respectful and Professional Exchanges)

  • Non-commercial use: Video sessions with the expert are strictly intended for receiving guidance and advice on your concerns. They must not be used solely for commercial solicitation or the promotion of products or services.

  • Sharing and solicitation: The expert is under no obligation to share their contacts or network with you, and direct solicitation is prohibited. However, the expert may choose to connect you with others if it is relevant to the session.

  • Confidentiality of information: Please respect the confidentiality of the information shared during video sessions and do not disclose any confidential data to third parties. Moreover, recording video sessions with the expert is strictly prohibited under any circumstances. Unauthorized recording is subject to legal action.

  • Limitation of liability: Please note that the information provided by the expert on this platform is purely for guidance and advice and should not replace professional consultation. No privileged “professional-client” relationship is established within the framework of Entourage sessions, and communications are recorded.

  • Courteous attitude: Always be polite and respectful toward the expert during video sessions, refraining from any offensive or disrespectful behavior.

  • Optimal conditions: Ensure you have a stable internet connection and are in a quiet, distraction-free environment to allow for a smooth session.